Burger King’s “Patty” AI Raises Surveillance Concerns

Burger King recently rolled out a new AI chatbot, “Patty,” which is deployed directly into employee headsets to monitor customer interactions.

New AFL-CIO Executive Director Lauren told CNET how the move is part of a larger trend in the workplace toward using AI for employee surveillance.

“Workers across the economy are being subjected to invasive and dehumanizing monitoring that underscores the need for strict and enforceable guardrails,” she said. “AI should be used to make jobs better and safer, not as an invasive tool to harm working people.”

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